Call Our Office: (909) 399-1171

State Privacy and Document Retention Policy Notice

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), codified by California Civil Code §11798.100 et seq. and which went into effect on January 1, 2020, California consumers are entitled to obtain more information and control over how their Non-public Personal Information. (“NPI”) is being used and requires businesses to be more transparent in their handling of NPI of its clients.

Escrow Holder’s clients should feel confident that Escrow Holder will preserve its clients’ privacy. Escrow Holder has strict guidelines as to how its clients’ NPI is collected and disclosured during an escrow transaction such that the NPI collected from businesses that are required to be CCPA compliant is protected by Escrow Officer’s procedures. Escrow Holder is committed to protecting client NPI and will never sell or disclose this information to anyone, except as permitted by law.

Consumers can request a copy of the escrow file from Escrow Holder if they want to know what NPI is in Escrow Holder’s possession.

As part of the CCPA, consumers are entitled to ask businesses to delete their information from their records. However, there is an exemption to this deletion requirement for companies who are mandated to retain records pursuant to the laws of the state of California or the Federal Government. See Civil Code §1798.105. Escrow Holder is under such regulations to retain records for five (5) years pursuant to years pursuant to California Financial Code §1737.3 (applies to Department of Business Oversight operations) or three (3) years pursuant to California Business & Professions Code §10148 (applies to Department of Real Estate operations). Based upon these laws and the fact that Escrow Holder is not a business covered by the CCPA, Escrow Holder cannot comply with deletion requests.

Any questions regarding the guidelines set forth in this Privacy Policy Notice should be directed to the escrow officer handling your escrow transaction.